Grievance Redressal
Effective 15 August 2026 · Creator OS
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, we provide the following grievance mechanism.
1. Grievance Officer
Office: Grievance Officer, StarvoxLabs Pvt. Ltd.
Address: Mumbai, India
Email: legal@starvoxlabs.io
2. What you can raise
- Complaints about content, conduct, or transactions on the platform.
- Requests to exercise your data rights (access, correction, erasure, nomination) under the DPDP Act.
- Reports of infringement, impersonation, or unlawful content.
- Consumer complaints about orders, refunds, or delivery.
3. How to file & what to include
Email the Grievance Officer with: your name and contact, a clear description of the issue, the relevant store/order/URL, and any supporting details. For infringement claims, include proof of your rights and a statement of good-faith belief.
4. Timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of your grievance | Within 24 hours |
| Resolution of the grievance | Within 15 days |
| Removal of unlawful/infringing content on valid request | As required by the IT Rules, 2021 |
5. Escalation
If you are not satisfied with the resolution, you may escalate to the Data Protection Board of India for data-protection matters, or to the relevant consumer forum for consumer matters, as permitted by law.
Questions about this document? Contact legal@starvoxlabs.io.