Refunds & Cancellations

1. Who issues refunds

Most items on Creator OS are sold directly by independent creators. The creator's own refund policy, shown on the product, governs that purchase. Creator OS facilitates payments and will action eligible refunds back to the original payment method.

2. Digital products & courses

Because digital products, downloads, and course access are delivered instantly and cannot be “returned”, they are generally non-refundable once accessed, except where: the content was not delivered, was materially different from its description, or the law requires otherwise. Report such issues within 7 days of purchase.

3. Memberships & subscriptions

You may cancel a recurring membership at any time; cancellation stops future renewals and access continues until the end of the paid period. We do not pro-rate part-used periods unless the creator states otherwise.

4. Coaching & live sessions

Booked 1:1 or live sessions may be rescheduled or cancelled up to the notice period stated by the creator. No-shows may be treated as delivered.

5. How to request a refund

• Contact the creator first via their store or the Message feature.
• If unresolved, email support@starvoxlabs.io with your order email and reason within 7 days.
• Approved refunds are processed to the original payment method, typically within 5–7 business days (bank timelines may vary).

6. Chargebacks & fraud

Please raise issues with us before initiating a bank chargeback. Fraudulent chargebacks and abuse of the refund process may lead to account suspension. Payment-processor fees on a transaction may be non-refundable.

7. Contact

Questions: support@starvoxlabs.io. Unresolved grievances: see Grievance Redressal.